HELP AFTER LAUNCH
A shared place
to get things sorted.
See how a client can report a problem and follow the response when reporting is included in the agreed setup.
1 / REPORT THE PROBLEM
What needs attention?
The sample customer did not see a confirmation after using the form.
Use the client portal for a real report. This preview sends nothing.
Existing client? Sign inFictional client report · shared replies only
Your example report appears here.
Try creating one, then step through a progress update and resolution.
Clear progress. A named contact.
In the real portal, approved clients sign in to their assigned business, submit reports, follow status and read shared replies. Screenshots and follow-up discussion stay attached to the report.
Our initial reply aim is two working days, Monday–Friday. Resolution depends on the issue and any external services involved. Standard uses your small-update allowance, Plus follows the monthly deliverables in your quote, and Unlimited handles included requests one task at a time. Larger projects are separately quoted.
Discuss your build and support